Question 1

Do I need a new roof? My roof leaks — do I need it totally replaced?

Accepted Answer

Not necessarily. Leaking can result because some flashing has come loose, or because a section of the roof has been damaged. A roof failure, however, is irreversible. A roof failure can come from an improper installation, a poor choice of materials, installation of a roof system inappropriate to the building, or simply wearing out. The best first step is a free inspection so we can tell you honestly what you're dealing with.

Question 2

What will a new roof cost?

Accepted Answer

The price of a new roof varies widely, depending on the material selected, the contractor doing the work, the home itself, local labor rates, time of year, and more. To get a good idea of the cost for your Grand Rapids roofing project, get two or three estimates from reputable contractors in your area. Keep in mind that price is only one factor, and it must be balanced against the quality of the materials and, most importantly, the workmanship. (See our Pricing page for a full cost breakdown.)

Question 3

How long will it take to complete work on my roof?

Accepted Answer

For residential roofs, it typically takes one or two days. If your roof is very large or steep, or if substantial repairs are required, it could take longer. The weather can also delay the process, but we will always ensure the roof is watertight, beginning to end.

Question 4

Do you clean up around our home once you've finished?

Accepted Answer

Yes. After your new roof has been installed, we'll do our very best to get your property back into tip-top shape. During the roofing process, literally thousands of pounds of material and debris are handled, so our teams will rake and sweep all debris from the roof and around the house (sidewalks, driveways, etc.). Then we'll use nail magnets to find and pick up nails. We perform a final inspection of your new roof and your grounds to make sure your home is left the way we'd want to find ours.

Question 5

The estimates I received are very different in price. Why not just go with the lowest bid?

Accepted Answer

Most often, estimates may appear to be offering the same or similar services, but our experience shows most contracts are not created equal. A low price can signal discrepancies and shortcomings in the reliability of the contractor. In addition to the actual materials, some of the differences to look for when comparing Grand Rapids roofing contracts and contractors are the number of years the company has been in business, the experience of the actual crew, and the validity of liability and workers' compensation insurance. In the end, you want to pick a roofing contractor who has a history of satisfied customers and is committed to installing your roof according to the manufacturer's specifications.

Question 6

Do you carry worker's compensation and liability insurance?

Accepted Answer

Yes. Above Roofing has insurance protection for both workers' compensation and general liability coverage. You will never be responsible for any of these expenses. We will provide certificates of insurance upon request.

Question 7

How can I find a contractor I can trust?

Accepted Answer

Look for a roofing contractor who fits the following criteria: Has a proven track record (check references, talk to your local building department, and look at work they've done in your area). Is stable (how long have they been in business? who owns the company?). Provides expertise (are installers experienced? does the contractor provide training and oversight of work? has the contractor earned certifications from manufacturers?). Provides a reasonable contract (don't sign something you don't understand — if you're being pressured to sign, that's a bad sign).

Question 8

Can I do the work myself?

Accepted Answer

Short answer: probably not. Professional roofing contractors are trained to safely and efficiently repair or replace a roof. Shingles and other roofing materials only qualify for the manufacturer's warranty if they're installed correctly. Beginners can harm a roof with improper techniques, or severely injure themselves by falling off — or through — a roof in need of repair. If you must inspect the roof yourself, use a firmly braced or tied-off ladder with rubber safety feet, wear rubber-soled shoes, and stay on the ladder (and off the roof) if at all possible.

Question 9

How long can I expect my roof to last?

Accepted Answer

The condition and lifespan of your roof depend on the type of roof you have, your local environment, and the maintenance the roof has received. According to the American Society of Home Inspectors, asphalt shingles last 15–20 years. Roofing manufacturers offer a variety of warranties on their products — take a close look at those warranties to see what responsibilities and financial obligations they'll assume if their products fail to reach their expected lifetimes.

Question 10

Can I have my existing shingles covered over instead of tearing them off?

Accepted Answer

We advise against it. Roof-overs are technically acceptable in certain limited cases under CertainTeed's Master Shingle Applicator Manual, but because of the number of issues that can arise — and because of our lifetime workmanship warranty — Above Roofing does not perform roof-overs. Tearing off the existing materials, inspecting the decking and the general integrity of your roof structure, and then installing your new roof guarantees optimum long-term performance and a better warranty.

Question 11

Are you an experienced roofing contractor?

Accepted Answer

Yes. Above Roofing has completed thousands of Grand Rapids roofing projects, and we're happy to provide you with a list of references that confirm we do our work as promised. We stand by our work and provide knowledgeable, honest answers to your questions.

Question 12

What's with the dog in your logo and your ads?

Accepted Answer

That's Rocket, our Australian Shepherd and the unofficial heart of the company. He represents our team and our commitment to protecting your home — hardworking, friendly, and smart. When you see him around the community, that's exactly what we hope you think of Above Roofing.

Question 13

How does Above Roofing give back?

Accepted Answer

In Rocket's honor we run our Gifts From Above program, partnering with the Humane Society of West Michigan. Every completed roof helps a shelter animal find a forever home of their own. It's a small way to thank the community that's trusted us for nearly thirty years. You can learn more on our Gifts From Above page.

Frequently Asked Questions

Getting Started

Integrity

Expertise

Rocket & Giving Back

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